WHAT FITS IN THE BAG?

frequently asked questions

Receive online and in store a free Neuhaus Cooler bag with purchase from €50 between 19/06/2026 until 05/07/2026 midnight (UCT +1). The gift will be automatically added to your basket online. Offer valid while supplies last.
This promotion starts on Friday 19/06/2026 00:00 and lasts until Sunday 05/07/2026 23:59 (UCT+1).
If you buy for €50 or more, a free Neuhaus Cooler bag will be automatically added to your basket online.
Yes, we can absolutely ship chocolates during warm weather and to warmer climates all year round. Specially designed boxes help maintain the right temperature and protect the chocolates throughout their journey to the destination.
Chocolate is best stored between 15 and 18°C, away from direct sunlight and protected from moisture. Refrigerating or freezing chocolate is not recommended. Keeping the temperature consistent is important, as fluctuations can affect the quality and texture of the chocolate.
We guarantee a shelf life of at least five weeks from the date your online order is placed. You can find the best before date on the packaging. Best before dates relate to quality rather than safety, meaning the chocolates may gradually begin to lose some of their flavour and texture after this date.